2. Admit your mistakes. If you realize you were wrong admit it immediately. People will take you more seriously. Modesty is an admirable quality.

3. Be pleasant. When you begin in a friendly way, the other person doesn’t become defensive.

4. Get your opponent saying yes. It’s important that you make your opponent say the word yes. The objective is to have that person stop regarding you as the adversary. By agreeing with you they are introduced to the idea that you two can agree. It’s a proven technique.

5. Let them talk. Concentrate on listening. People love to talk and they love to hear themselves talk. This is a perfect example of the adage, ‘enough rope to hang himself’.

6. Make it their idea. Manipulate the conversation so that it seems whatever you wanted was their idea all along.

7. Keep an open mind. Make an effort to appreciate that people have different opinions. Try to see the situation from your opponent’s point of view.

8. Sympathize with your opponent’s desires. Everybody wants something, do what you can to find out what your opponent wants.

9. Plea for righteousness. Nobody is ever against ‘Truth and Justice’.

10. Back it up. Bring in concrete examples ansupportrt numbers to illustrate your point.

11. Drop the gauntlet. Men are especially susceptible to this technique. Once you get their ego stirred up you’ve won.

12. Chill Bill. Arguments can be emotional. Be calm and don’t let your feelings take over.